are committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why we collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this Policy we will notify you by updating this statement on our website. You can access our Website home page and browse our site without disclosing your personal data.
What information do we collect and how do we obtain it?
We receive information in one way directly from you when you register with us.
If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.
How do we use your information?
We use the information that we collect about you to:
Process your orders
Manage your account - see also "Use of credit reference agency information".
Administer this website.
Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest. We may contact you by mail, telephone or email with offers from www.all-lamps.co.uk
Our use of advertisement tracking
We also allow selected third parties who participate with us in marketing programmes to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site. We currently use two companies for this and you can see their privacy policies at the following addresses:
These cookies are as safe as the ones used whilst you browse our site and neither of these third parties collects any personal data from which they would be able to identify individual customers.
Data security is of great importance to www.all-lamps.co.uk
and to protect your data, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected online.
Making A Purchase
Making a purchase is easy, just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Via and Mastercard debit and credit card along with Paypal.
If you prefer not to pay online or have any other questions regarding your order, you can contact our Sales Office on (+44)-0208-337-1917 and we will gladly process your purchase over the telephone.
Shipping and Handling
Standard delivery is either next day courier or first class post, depending on the weight of the order. Please note that some areas of the UK and all islands take longer to deliver to, even when the next day service is used.
Please note that the order will be sent out as soon as possible, but if the order is placed over the weekend or after 12.00 mid day on a week day, it will not be sent out until the next business day.
VAT is charged at the current rate.
endeavour to have all items listed for sale on their website available for immediate despatch. In the event of an item being out of stock once your order has been placed, we will notify you and advise the expected arrival time.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or not as described.
In order to get a full refund for goods that you do not want they must be unused and complete with all their original packaging in tact.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
are owned by All Lamps International Limited. If you are in anyway dissatisfied with our products, service or after-sales service, please do not hesitate to contact us:
Our Contact details:
All Lamps International Limited,
1b. Jupiter Court,
UK Vat Reg. & Company Reg. No:
However, if you are delighted with your shopping experience, please tell your colleagues and friends.